The AI Media Group – organisers of Africa’s largest B2B focused AI, Data Science and Robotic Process Automation trade show – is pleased to announce Genesys, the global leader in cloud customer experience and contact centre solutions, as a Platinum sponsor of AI Expo Africa 2020 ONLINE.

The best brands connect with Genesys

“In this challenging year it is important that businesses of all sizes deliver truly personalised experiences with empathy. Genesys already works with a number of organisations in South East Africa and will be looking to engage with organisations to ensure they are ready to deliver truly transformational customer experiences to each and every consumer.” mentioned Linda Hilberdink, Senior Field Marketing Manager at Genesys in Benelux, Iberia & South East Africa.

AI Expo Africa Event Director Roy Bannister stated, “An increasing number of companies are beginning to embrace the reality of doing business in a new way in the near future, and a thorough understanding of what CX-solutions-providers like Genesys can do for these companies and organisations, is important in ensuring that they are future-proofed and remain relevant.”

AI Expo Africa is the continent’s largest B2B trade-focused artificial intelligence (AI), data science, 4IR and Robotic Process Automation (RPA) business event. The third edition of the expo moves online this year as a virtual event.

Nick Bradshaw Co-founder of AI Expo Africa concluded, “Its great to be welcoming pioneering Cloud / CX / Contact Centre companies like Genesys.  They are leveraging the latest technology to make the customer journey a seamless experience.  Any large Enterprise company seeking to improve their customer support interfaces should pay them a visit at the show.  Now we have moved our event online its never been easier for 4IR buyers to joins us this year and afford them a chance to meet innovators like Genesys.”

Genesys joins a growing list of thought leaders and companies that have engaged with the AI Expo Africa community. AWS, Microsoft, Google Cloud, IBM, PWC, Kenyan Government, ITU, Nvidia, Intel, SA Government, Dimension Data, UiPath, Blue Prism, Vodacom, Hikvision, SAP, SAS, the French Embassy, Telkom, Deloitte, Accenture, EY, Persistent Systems, ABSA and Standard Bank have all been part of the community as the show grows into the next decade.

About Genesys

Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organisations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a ServiceSM so organisations of any size can provide true personalisation at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys CloudTM, an all-in-one solution and the world’s leading public cloud contact centre platform, designed for rapid innovation, scalability and flexibility.Visit

About AI Expo Africa 2020 ONLINE

Produced by the AI Media Group and with 3000+ community members, AI Expo Africa is now entering its third successful year and is the largest B2B trade focused Artificial Intelligence, RPA & Data Science business conference in Africa. The 2020 edition of AI Expo Africa will run online on 3-4 September 2020 and builds upon the phenomenal success of the 2018 and 2019 events that cemented it as the largest gathering of its kind, with over 1000 registered delegates, decision makers, investors, buyers, suppliers, innovators, SMBs and global brands in the region. Those looking to attend the conference can save up to 30% on a super early bird ticket NOW by accessing our sale that ends on 30 June.


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