Artificial Intelligence to Improve Customer Experience (CX) – Two case studies in CX with > 500% ROI
Genii Ai, a Cape Town based machine learning company has developed and successfully commercialised predictive models that inform customer behaviours to improve customer services and retention. Customer expectations are rapidly evolving and demands for fast and convenient service have never been higher. This has a tremendous impact on Customer Services.
At the upcoming AI Expo Africa 2019 Genii Ai will share two practical applied case studies to show how brands were enabled with Ai models using machine learning, together with customer journey conflict mapping, to engage their customers before they call, churn or complain to realise ROI of more than 500%.
They will present real case studies – NO THEORY – where Ai was applied to predict future Customer Service demands to provide proactive service to customers to reduce customer effort and improve CX.
Ai and Machine Learning is nothing new, but applying Ai to solve business challenges, with a clear ROI, is quite unique in the customer services arena. Genii Ai has done just that and continues to be pioneers of applied Ai to solve real business problems in the 4th Industrial Revolution. They have managed to develop Ai solutions that not only de-risk projects during the deployment phase but are cost effective in the way they automate the data and platform to enable the algorithms. Thus, making Ai more accessible to a greater market to leverage the benefits of AI.
The AI Expo Africa 2019 which is held from 4 & 5th September at the Century City Conference Centre focus on real world applications and trends driving the AI Economy in Africa. They also endeavour to create the largest business focused AI Community across the region. The Expo offers a packed two day agenda where delegates can learn about real Enterprise AI case studies and the application of AI in business today.
About AI Expo Africa 2019
Curated by AI Media Africa, AI Expo Africa 2019 is focusing on real world applications & trends driving the Artificial Intelligence (AI) & Data Science Economy in Africa. AI Expo Africa is the largest Business focused AI Community conference and expo on the continent. With 700+ delegates, 60+ speaker programme, 40+ exhibitor Expo Hall, allied to the unique Innovation Cafe showcasing the latest AI start-ups in the region, we deliver a truly integrated event experience. Our speaking programme and workshops are aimed at CxOs, analysts and investors with the primary goal of educating business leaders about AI & Data Science applications solving Enterprise challenges TODAY as well as generating real business and learning opportunities for sponsors, speakers, buyers, suppliers & innovators alike. We also have FREE student / young engineer workshops to foster grass roots job creation & skills development opportunities. If you would like to join the event as a delegate or would like take up one of the exhibition, Innovation Cafe or speaking opportunities simply visit click on the links below. Learn more at www.aimediagroup.co.za
- Register – Buy your ticket today via our secure ticket platform Quicket
- Sponsor – Secure pride of place in the Expo Hall / Innovation Cafe
For event information, please contact Sonja Arendse (Events Support Manager) at enquiries@aiexpoafrica.com.
Click to join our dedicated Community Channels listed below for news and insights
Twitter | Facebook | Instagram | U Tube | LinkedIn | Synapse – Africa’s AI Magazine
Press & Media
If you are interested in press accreditation, event reporting / interviews or radio or TV scheduling please contact our PR team at Tishala Communications
Nomsa Mdhluli | E-Mail: nomsa@Tishalacommunications.com | +27 71 628 623
All trademarks & company names mentioned are protected by their respective owner
Leave A Comment